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Infrastructure Management

We are able to help organizations to choose the appropriate solution which would facilitate business transformation. Miracle could consult you on how to use the most effective up-to-date technologies as a tool to achieve your goals.

ITIL is a set of rules describing a systematic approach for integration, implementation and management of IT services. The main purpose of ITIL is to eliminate the chaos when resolving operation problems. ITIL defines processes, functions, roles and responsibilities.

ITIL processes cover :

  • Service support
  • Service delivery
  • Planning to implement service management
  • Application management
  • Infrastructure management
  • Security management
  • Asset management

ITIL was originally created by a UK Government agency and has been rapidly adopted as a standard for best practice. Nowadays, ITIL is used worldwide as a guarantee for high-quality services.

BMC Remedy is a professional development environment which enables the automation of the business processes of each company. We can give you advice about the BMC application which will simplify and optimize your work, customize and integrate these applications with your business needs. We also provide ongoing support and training, if necessary.

Key benefits:

  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Increased productivity
  • Better use of skills and experience

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